Every account on GG-MARKETPLACE has two separate balances. The Buyer balance is what you spend on purchases. The Seller balance is what you've earned from sales. They never mix automatically — you can move money between them, but it's always an explicit click.
Top-up methods at a glance
| Method | Speed | Fee | Min / Max |
|---|---|---|---|
| Visa / Mastercard | Instant | 2.9% + $0.30 | $5 / $2,000 |
| Apple Pay / Google Pay | Instant | 2.9% + $0.30 | $5 / $2,000 |
| USDT (TRC20) | 1–3 min | 0% | $10 / unlimited |
| USDT (ERC20) | 5–10 min | 0% | $25 / unlimited |
| BTC | 20–40 min | 0% | $25 / unlimited |
| ETH | 5–10 min | 0% | $25 / unlimited |
What if a top-up doesn't show up?
- 1
Wait the full window
Card top-ups are usually instant but can take up to 5 minutes during peak. BTC needs 1 confirmation (~10–40 min). Don't repeat the payment — duplicate top-ups are a common support ticket.
- 2
Check Wallet → Transactions
Every attempted top-up shows up with status: Pending, Completed, Failed. If you see Failed, the issue is on the payment-method side — try another card or use crypto.
- 3
Contact support with the reference
If a payment shows Completed at your bank/wallet but Pending or missing on GG, open a support ticket with the reference ID. Crypto: paste the txid. Card: paste the last 4 digits and the exact amount/time. We resolve within a few hours.