Question 1

What is the Marketplace?

Accepted Answer

The Marketplace is the main catalog of GG-Marketplace, where you can browse every active offer from verified sellers — game accounts, top-up codes, activation links, pins, gift cards, in-game items and more. Use filters, categories and search to find exactly what you need.

Question 2

How are categories organized?

Accepted Answer

Offers are grouped by category (games, services, gift cards, etc.). Click any category to see only the offers that belong to it.

Question 3

What's new on the platform?

Accepted Answer

Check our changelog page to see the latest features, fixes and improvements shipped on GG-Marketplace.

Question 4

How does GG-Marketplace work?

Accepted Answer

Buyers place orders, funds are held in B2B Escrow, the seller delivers the digital product (account, code, link or pin), and once the buyer confirms — funds are released to the seller. The full step-by-step is on the How it works page.

Question 5

What is B2B Escrow?

Accepted Answer

B2B Escrow is the protection layer that holds the buyer's payment until delivery is confirmed. It protects both sides — buyers don't pay scammers, and sellers always get paid for legitimate orders.

Question 6

Is GG-Marketplace safe?

Accepted Answer

Yes. All sellers go through verification, payments are protected by escrow, and our support and dispute team reviews any conflict. Priority Sellers add an extra layer of trust.

Question 7

Which payment methods are accepted?

Accepted Answer

We support card payments and crypto. At checkout you can pick the method that fits you best. All payments go through escrow before being released to the seller.

Question 8

Where can I see my orders?

Accepted Answer

All your purchases are listed in your profile under Purchased orders. There you can view delivery details, open disputes and confirm receipt.

Question 9

What if delivery fails or something is wrong?

Accepted Answer

Open a dispute from the order page. The escrow holds the funds, our team reviews the evidence from both sides, and decides the outcome.

Question 10

How do I become a seller?

Accepted Answer

Apply through the Seller page or click 'Turn Seller' from your account. After approval you can create offers and start receiving orders.

Question 11

How do I create an offer?

Accepted Answer

Go to your dashboard and use Create offer. Pick a product, delivery type (activation link, pin/code or account), price and description.

Question 12

How do I manage my stock?

Accepted Answer

From Manage offers in your dashboard you can edit offers, add stock manually (one row at a time), paste multiple rows, or upload a .CSV file in bulk.

Question 13

How does bulk CSV upload work?

Accepted Answer

Open any offer's stock modal, switch to Bulk upload (.CSV), download the sample CSV for your delivery type, fill it in and upload. Rows are imported and reviewable before saving.

Question 14

Where do I see my sales and earnings?

Accepted Answer

Sales are in the Sold Offers section of your profile. Earnings, balance and withdrawals are managed from your Wallet.

Question 15

What is the Wallet?

Accepted Answer

Your Wallet holds your platform balance — earnings from sales and top-ups. You can use it to pay for orders or request a withdrawal.

Question 16

How do withdrawals work?

Accepted Answer

Request a withdrawal from your Wallet. Approved sellers with valid KYC receive funds via the supported payout methods. Status and receipts are visible in your wallet history.

Question 17

Where do I find finance info?

Accepted Answer

The Finance page explains fees, payouts, supported currencies and platform finance policies.

Question 18

What are Priority Sellers?

Accepted Answer

Priority Sellers are top-performing, fully verified sellers with high ratings and reliable delivery. They get a badge and better placement across the marketplace.

Question 19

How do I become a Priority Seller?

Accepted Answer

Maintain great ratings, fast delivery, low dispute rate and complete KYC. Eligible sellers are upgraded by our team.

Question 20

How do I edit my profile and settings?

Accepted Answer

Go to Profile > Settings to update your personal info, password, two-factor authentication and notification preferences.

Question 21

Is two-factor authentication available?

Accepted Answer

Yes. We strongly recommend enabling 2FA from your settings to protect your account, balance and stock.

Question 22

How do I contact support?

Accepted Answer

Open the Support page to submit a ticket, or use the Contact page for general inquiries. Our team replies as fast as possible.

Question 23

I have a business or partnership question.

Accepted Answer

Use the Contact page — business, press and partnership inquiries go to the right team automatically.

Question 24

Where can I read the Terms of Service?

Accepted Answer

Our Terms of Service detail the rules and responsibilities of using the platform.

Question 25

How is my data handled?

Accepted Answer

Our Privacy Policy explains exactly what we collect, how we use it and your rights.

Question 26

Do you use cookies?

Accepted Answer

Yes — see the Cookies page for details about which cookies we use and how to manage them.

Frequently asked questions.

Marketplace & catalog

How it works

Buying

Selling

Wallet & finance

Priority Sellers

Account & profile

Support & contact

Legal

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