Every order on GG-MARKETPLACE is escrowed. The seller does not receive your payment until you confirm delivery, the 7-day auto-confirm window passes, or a dispute is resolved in their favor.
Three automatic refunds
1) Seller doesn't start preparing within 3 hours of payment → auto-cancel & full refund. 2) Seller marks preparing but doesn't deliver within 2 hours → auto-refund. 3) Disputes resolved in buyer's favor → instant refund to buyer balance.
When to open a dispute
- Credentials don't work at all.
- Account works for less than the advertised duration (e.g. 30-day Netflix dies after 3 days).
- Product is fundamentally different from what was listed.
- Seller is unresponsive after delivery and the product has issues.
When NOT to open a dispute
- You just changed your mind on a stock item (those are non-refundable once revealed).
- You haven't tried the credentials yet — message the seller first.
- The product works exactly as described but you misunderstood the listing.
- 1
Message the seller first
Most issues resolve in the chat. Sellers want to keep their rating clean and will usually replace a broken item before any dispute is filed.
The Netflix account stopped working after 2 days.Sending you a new one now, sorry about that.Resolved · Buyer received replacement - 2
Open the order page and click Open dispute
Explain the issue clearly. Attach screenshots — these dramatically speed up admin review. Admins respond within 24h on weekdays.
- 3
Wait for admin decision
Admins read the chat history, the dispute statement, and the screenshots. Decisions favor whichever side has clearer evidence. Frivolous disputes hurt your buyer rating; legitimate ones are always honored.
Refunds are instant
Once a dispute is resolved in your favor, the refund hits your buyer balance immediately. You can spend it right away or withdraw it back to crypto (cards top-ups are non-refundable to the card; we credit your balance instead).